Infrastructure, Technology and Change
£35,000 to £40,000 Per Annum
Bonus + Excellent Benefits
A leading Lloyd's insurer going through a period of expansion has an exciting opportunity for an IT Support Analyst to join a growing IT team.
Conduct remote troubleshooting and ask targeted questions to diagnose problems.Provide remote and desk side support to analyse, troubleshoot and resolve employee issues in order of priority, working towards resolution or, when required, re-assignment to the appropriate IT team.Assist with imaging and profiling all new laptops\desktops.Identify potential problems, investigate, analyse and report on status to the management team.Guide employees with simple, step-by-step instructions.Make sure all IT issues reported are actioned in the agreed timeframes.Report user feedback and potential product requests.Help maintain the inventory ensuring it is accurate and up to date.To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.To maintain a first class level of customer service ensuring that all users are treated efficiently and in an appropriate manner.Technologies: Windows OS, Office 365, Teams incl phone system, Equitrac Follow-You printing, AD Manager, Adobe, GoToAssist, Cisco AnyConnect, GlobalPortect, DUO 2FA, Dell laptops, iPhones, meeting room AV equipment.
Essential Skills / Experience
Proven work experience (2-4 years) as a Desktop Support Engineer that has the ability to solve complex hardware and software issues.Hands-on experience and knowledge of popular operating systems, software applications, remote connection systems and troubleshooting basic network issues.Good attention to detail and ability to show initiative.Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.To be a highly motivated team player with the skills and ability to manage changing priorities.Professional and positive, self-motivated and self-sufficient.Ability to multitask.